Unfortunaly my windows 7 died, now I have to reinstall it (I have magic hands to destroy every device when its not apple

And I recieved mail from TI Cares:
1. They let me try starting calculator without battery connected to computer, but it didnt work.
2. Now they want to proof the guarantee. I have to send datas like adress, telephone or the thing you get when you buy something (bill?).
My Question:
Have I to send my bricked calc to them? When yes, can or do they check for modifying (like I did)? And when yes again, how can I remove signs of manipulation from the calc AND my files (because with theres no guarantee anymore)? Maybe something like a hard drive complete reset (sounds stupid, I know.....)
Anyways Im still trying repair my calculator

Thank you so much for invest your time in solving my problems
